support@maisonfemalienlondon.com

Our customers' satisfaction is our number one priority. Since all our pieces are made to order, we only accept exchanges and do not offer refunds.

Exchanges are available when the product has not been opened and is unused in original packaging with proof of purchase. Please note that customers will be responsible for return shipping costs.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 6-9 business days. Please note that due to external issues such as weather conditions or flight delays, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!